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Akaso V50 Pro Bricked after Firmware update

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  • Akaso V50 Pro Bricked after Firmware update

    Hi there

    I seem to have fallen victim of a botched firmware upgrade. It seemed to have gone OK but the camera now only turns on to a blue fixed led light and no screen. After turning on, I also can't turn the camera off using the buttons, I have to remove the battery.

    I've tried to update the firmware using the software that's been discussed for the iCatch v50 SoC. However, I can't seem to get the camera to enter into recovery mode. It is never recognised as an USB device. I've followed the steps below but step after step 5. I still don't have a USB connection with my desktop.

    Recovery mode is possible by doing these steps on the camera, in the same order as you see here:
    * First disconnect any usb cable from the camera, and power OFF the camera

    1. install " icatch_v2000.exe " drivers file to your computer. download it here - http://pc.cd/dNVrtalK
    2. REMOVE BATTERY from camera. very important!
    3. be sure that a USB cable is not connected first, and press and HOLD OK (shutter) button
    4. connect usb cable to camera and computer, while still holding OK (shutter) button
    5. continue to hold OK (shutter) button, and press the power (mode) button one time.
    6. you should see two new sunplus icatch usb devices in Device Manager (now release all buttons)
    7. See this PDF file - http://pc.cd/NOk
    8. continue as per the instructions in the Thieye firmware zip or rar file.
    Have you experienced a similar issue? How can you get the camera to show up in Device Manager? Given that it's the same iCatch V50 chipset I'd have thought that it'd behave the same way.

    Thanks everyone.

  • #2
    recovery of the Akaso V50 Pro (touch screen) or MGCOOL Explorer 3 (V50, touch screen) may not be available by pressing buttons and connecting an usb cable.

    contact Akaso directly

    https://shop.akaso.eu/contact

    cs@akasotech.com

    info@akaso.eu

    https://www.facebook.com/akaso.official/

    Phone Number: +1-301-670-7335 (USA)

    Comment


    • #3
      Thanks Pete. I've been in touch with them. However, as I'm based outside the US they suggesting no support and only offering partial refund only. Quite odd as cameras as sold worldwide. There is no geographical restriction for sales and their own warranty information excludes any geographical limitations.

      I've since been made aware that there are several versions of the camera. Therefore, firmware updates don't work for all of them. Quite dangerous to publicly release firmware updates that will break certain versions of the cameras without people knowing.

      Thank you.

      Comment


      • petesimon
        petesimon commented
        Editing a comment
        all very true. these low-end chinese camera companies are very good at marketing/advertising/sales and sometimes good at releasing firmware (but without enough technical information about the firmware), BUT the same companies are terrible at support.

        in June this year, the "worth it or not" reviewer had the same trouble as you, shown in this video - https://youtu.be/r3wNSiDNuyg

        However, SJCAM is a good example of a very good chinese camera company.

        by the way, have you tried any of these firmware files?
        - http://akaso.net/firmware/AKASO_V50_Pro_20180802_V4.rar || http://pc.cd/CNq
        - http://pc.cd/nKErtalK
        - http://pc.cd/hWJ
        ?

        also see my post about the MGCOOL Explorer 3 (Akaso V50 Pro clone) - https://www.goprawn.com/forum/sunplu...0916#post10916
        Last edited by petesimon; 09-29-2018, 01:07 AM.

      • h_ramus
        h_ramus commented
        Editing a comment
        Thanks. I've obsessively investigated, watched and reviewed several videos and posts about action cameras being bricked and recovering them. I watched that video as well, thanks. It seems that the Akaso v50 pro doesn't have a recovery mode the same way that a ThiEye or similar iCatch V50 cameras have. I can understand now that some people are getting them bricked whilst others are fine. It's down to the different versions of the camera. I have an April version, you can see it from the sticker on the battery flap. This version also doesn't support an external microphone. Newer versions support the external mic and the firmware updates being released seem to cater for these rather than old models like mine.

        I've downloaded multiple firmware versions to try and update it. The sd-card update method also doesn't work at all. Also, I can't seem to connect the camera to a PC hence trying to see if there's some special way to put this camera into recovery mode. I seem to be out of options.

        Akaso have since confirmed that if I place a new order they'll issue me a full refund. I guess I'll bite the bullet as the camera was quite decent for me albeit low light and 1080 performance was passable. I hope they don't "forget" to issue the refund but they seem to be finally be honouring their warranty guarantee. Fingers crossed.
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